Complaints

Should subscribers wish to lodge a formal complaint they may do so by emailing

complaints@airband.co.za

Subscribers will be issued with a complaints ticket log acknowledging receipt of the complaint within 1 hour of sending the email.

Within 3 days the subscriber will be contacted by Airband in order to establish more details of the complaint and agree an acceptable method of resolution of the complaint.

Within 14 days the complaint will be resolved either by withdrawing the service that is not meeting the subscribers expectations or resolving the service to meet the expectations laid out in the End user and subscriber service charter.

At any time the subscriber may escalated to the Wireless Association of South Africa, www.wapa.org.za of which Airband is a member or ICASA.

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